Billing and Refund FAQs
Find details on pricing, device limits, refunds and payment methods. For questions about a specific order, submit a support ticket after signing in.
How much do BaiVPN plans cost?
Plans start at ¥9.9/month for 60GB; ¥18/month includes 250GB; ¥28/month includes 500GB. Data packs cost ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Data packs last until used and never expire. Monthly plan data resets each month on your activation date. Choose based on whether you need a monthly allowance or pay-as-you-go data.
How many devices can use one plan?
Connect from unlimited devices at the same time. Windows, macOS, iOS, Android and Linux are supported. Unlimited devices does not mean unlimited data; usage across all devices counts toward your plan's data allowance.
How long is the refund period, and how do I request a refund?
Refunds are available within 30 days, no questions asked. Sign in to the user panel, submit a refund request through the support ticket system, and include the relevant order details. Keep your order information handy so the payment can be verified. See the refund policy for eligibility and full terms.
Which payment methods are supported?
Pay with Alipay, WeChat Pay or USDT. Before paying, check the plan, amount and billing type in the user panel, then follow the checkout instructions. Return to the order page afterward to confirm the status. If anything looks wrong, open a support ticket and include your order details.
When does monthly plan data reset, and how are upgrades calculated?
Monthly plan data resets each month on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Before upgrading, check the plan and prorated amount shown in the user panel. An upgrade does not add free data or restart the full billing cycle.
Do data packs expire or reset each month?
Data packs last until used and never expire. They are not time-based and do not reset monthly, making them a good fit if your usage is irregular and you want to draw down your allowance as needed.