About BaiVPN
Service overview, route selection, and privacy.
Cross-border access and multi-device use
BaiVPN is a subscription-based VPN service for people who need access to international websites, AI tools, and streaming services. It covers 120+ countries and offers 160+ routes, with unlimited simultaneous devices and support for Windows, macOS, iOS, Android, and Linux. Choose connections in different regions; your experience may vary depending on your local network, time of day, and the destination platform’s policies.
Choosing Routes and Troubleshooting
Choose a route based on what you need, then consider the region and route type. A closer location does not necessarily mean a better experience. Keep the target app the same, switch routes, then reopen it to check the connection. If performance slows during peak hours, compare routes in other regions to see whether the issue is limited to one route. Start with the route guide, then choose based on your actual results.
If you run into a problem, start with the troubleshooting guide. If the issue persists, submit a ticket through the user dashboard with your platform, client error message, route name, and the time it occurred so the team can investigate. BaiVPN offers a 30-day money-back guarantee. See the refund policy for how to request one.
No-Logs Policy and Data Minimization
BaiVPN follows a no-logs policy and does not record browsing activity. It collects only the information needed to provide and manage your account and service. No email address is required to create an account; a username and password are all you need. When sharing troubleshooting details, redact passwords, subscription credentials, and sensitive payment information, and include only what is relevant to the issue. See the Privacy Policy for details on how information is handled.